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Enhancing Your Customer's Experience - Grant Freeman & Ryan Cantor

Gordon Henry • Jan 31, 2020

Today's Guest

Small businesses must become easier to do business in the face of rising consumer expectations. Thryv executives Grant Freeman and Ryan Cantor explain why at Thryv’s user conference Connect19.

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Episode Summary

Are you easy to do business with? It’s a broad, tough question to answer. And compared to the average small business, you can probably safely say, “Yes! I am easy to work with.”


Now, compare yourself to the larger companies that do what you do. Are you just as easy to work with as they are? 


Thryv leaders Ryan Cantor and Grant Freeman recently tackled this question and others at Thryv’s user conference Connect19. They dove deep into the topic of rising consumer expectations and how being easy to work with is now more important than ever.


Resources Shared

Jay Schwedelson | Winning on Main Street Small Business Podcast
By Jay Schwedelson 04 Jan, 2024
Today, we’re sharing some big news and some bitter-sweet news. After hosting this podcast for over four years and 200+ episodes, we’re moving on and passing the baton to a new host who will be launching a new show. Thanks to all our loyal listeners and those who contributed to the show. Wishing you all success, and we invite you to check out Jay’s new show, Small Business Quick Wins.
Malcolm Peace | Winning On Main Street Small Business Podcast
By Malcolm Peace 28 Dec, 2023
Malcolm Peace is the founder and president of Tsetserra Growth Partners. He’s a native of Austin, TX. He is passionate about assisting family-owned small businesses in building enduring legacies. He specifically works with acquiring and running blue-collar industrial businesses in Texas and working with small business owners to drive long-term growth and profitability. He takes pride in helping family-owned small businesses sustain a lasting legacy. Succession planning is an integral part of his efforts. As a result, he focuses on building businesses up instead of tearing out people and processes.
Matt Murray | Winning on Main Street Small Business Podcast
By Matt Murray 21 Dec, 2023
Matt Murray is the Founder and CEO of Evolution Mechanical, Inc., which serves the commercial and industrial HVAC/R market. He is also the founder and CEO of Blue Collar King Coaching & Consulting, through which he guides owners and would-be owners of service-based businesses in the blue-collar trades to succeed personally and professionally. As such, Matt’s expertise goes far beyond “just” his technical expertise in the HVAC/R field. Matt is also an expert in leadership, business development, business systems & strategy, operations, strategic planning, sales, and more. Matt runs his life and businesses based on strong core values and is passionate about helping others live happy, successful, and fulfilling lives.
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