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How to Build Strong Relationships with Your Ideal Clients - Ric Jara

Gordon Henry • Jun 19, 2020

Today's Guest

Ric Jara is the founder of Identity LA, a digital marketing agency in the greater Los Angeles area. Ric shares that building a brand is really about building relationships. If you don’t understand who you are as a brand then you will have challenges when it comes to marketing and sales.

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Episode Summary

Identity LA is a digital marketing agency that specializes in brand development. We help small businesses become influencers in today’s online market and attract the type of customers they want. Most of our clients find us either through our digital marketing efforts or get referred to us by other clients. 


One of the key aspects of developing your brand is to determine who your ideal client is and then focus your effort on reaching those clients. As an entrepreneur, it is in our nature to try and help everyone but often we will find more success when we stay focused on the clients that best fit our product or service niche. Focusing your efforts there allows you to become known in that space which in turn helps bring in more of your ideal clients. 


We resell many digital services to our clients and Thryv is one of the best platforms we’ve used in a long time. The more I use it, the more value I see behind it. My favorite feature is the client portal which is like a digital business card, I created a custom version and sent it out to my clients and about 75% of them responded. Several clients complimented me on the digital business card and wanted to know more about how I created it. Which was a great segue for me to tell them about Thryv. 


Building a brand is really about building relationships. If you don’t understand who you are as a brand you will have challenges when it comes to your marketing and sales efforts. At the end of the day, the customer might not remember your name but they will remember your brand. 


Resources Shared

Jay Schwedelson | Winning on Main Street Small Business Podcast
By Jay Schwedelson 04 Jan, 2024
Today, we’re sharing some big news and some bitter-sweet news. After hosting this podcast for over four years and 200+ episodes, we’re moving on and passing the baton to a new host who will be launching a new show. Thanks to all our loyal listeners and those who contributed to the show. Wishing you all success, and we invite you to check out Jay’s new show, Small Business Quick Wins.
Malcolm Peace | Winning On Main Street Small Business Podcast
By Malcolm Peace 28 Dec, 2023
Malcolm Peace is the founder and president of Tsetserra Growth Partners. He’s a native of Austin, TX. He is passionate about assisting family-owned small businesses in building enduring legacies. He specifically works with acquiring and running blue-collar industrial businesses in Texas and working with small business owners to drive long-term growth and profitability. He takes pride in helping family-owned small businesses sustain a lasting legacy. Succession planning is an integral part of his efforts. As a result, he focuses on building businesses up instead of tearing out people and processes.
Matt Murray | Winning on Main Street Small Business Podcast
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Matt Murray is the Founder and CEO of Evolution Mechanical, Inc., which serves the commercial and industrial HVAC/R market. He is also the founder and CEO of Blue Collar King Coaching & Consulting, through which he guides owners and would-be owners of service-based businesses in the blue-collar trades to succeed personally and professionally. As such, Matt’s expertise goes far beyond “just” his technical expertise in the HVAC/R field. Matt is also an expert in leadership, business development, business systems & strategy, operations, strategic planning, sales, and more. Matt runs his life and businesses based on strong core values and is passionate about helping others live happy, successful, and fulfilling lives.
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